ADT do not sell kits which can be installed by the purchaser. Instead they professionally install all of of their systems, which come with a full guarantee and an optional maintenance package.
Typical ADT alarm systems can be either wired or wireless. As part of the ordering process ADT offers a free security survey during which they will undertake a risk assessment of your home. They will identify the need for features such as a pet friendly system and a CCTV and door entry system. They will also make a note of the size of the property and the presence of a conservatory or garage. Once this is done they supply a quote and on agreement will arrange a date for installation.
The cost of this type of system will vary depending on the size of the property and what needs to be protected. However, a wired system in a typical 3 bedroom home could cost around £400 for the hardware.
There are two maintenance options available. The first is a standard option which includes 24 hour technical support including remote engineering support, emergency call-out 24 hours a day 365 days a year, which is chargeable, two routine maintenance inspections per year (repairs and parts not included) and a 12-month warranty for additionally fitted equipment.
The second is an enhanced comprehensive option which is the same as the standard option but also includes free emergency call-out 24 hours a day 365 days a year, including parts and labour, remote engineering support and system resets, free fitting of replacement parts due to wear and tear and free software upgrades.
All ADT security systems are monitored alarm systems. ADT’s alarm-receiving centre, which is manned 24 hours a day, will be automatically contacted in the event of a break-in. The alarm-receiving centre will then contact the homeowner, nominated keyholders and/or the police.
Who is contacted in the event of an emergency and the maintenance option have been classified to make selection easier. The Bronze option offers standard maintenance and keyholder alert, the Silver option offers comprehensive maintenance and keyholder alert, the Gold option offers standard maintenance and emergency service alert while the Platinum option offers comprehensive maintenance and emergency service alert.
ADT insist that each keyholder must live within 20 minutes travelling time of the home, have keys to the property and be familiar with the system and how to secure the home. Each keyholder should be given a keyfob supplied by ADT as part of their package so they can deactivate the system remotely in the case of a false alarm. ADT must be notified about any changes to the contact details of nominated keyholders in writing.
The individual UK police forces will charge up to £50 to register for an emergency response. This is a one off payment and you will be allocated with a Unique Reference Number (URN). ADT will handle this registration at no extra cost.
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